Frequently Asked Question

Jace Platform Unreachable
Last Updated 7 years ago

On occasion it has been found that after the commissioning of a Jace, the platform and station can become unresponsive. As it becomes impossible to connect to the unit, then there would appear to be little that can be done.
There are some quick checks that can be made via serial shell as follows :-

Confirm IP address
Confirm Port configuration
Confirm authentication

Through shell mode if for some reason the authentication has been compromised, then you are able to take the users back to a default situation.

If all of the above check out but the unit is still un-responsive, then it may require the core modules to be re-loaded.

The attached documentation describes how to do this via serial shell and ftp.

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